Kavindu NarathotaDelivery Platforms and Operational Efficiency
Prioritised technical platform improvements across five markets, helping delivery teams improve real-time courier visibility and strengthen pickup and delivery integrity.
Visit Just Eat Takeaway.com- Delivery platform, courier location, operational integrity, multi-market prioritisation
The problem
A multi-market delivery operation depends on timely courier location data and reliable proof that pickups and deliveries have occurred. These capabilities require coordination across product priorities, engineering systems and market-specific needs.
The role
Kavindu worked across product and engineering stakeholders to prioritise technical platform requests, balance competing needs and help teams deliver improvements across Canada, the UK, Ireland, Australia and Slovakia.
The approach
The focus was on aligning technical investment with operational outcomes, making cross-market priorities explicit and translating broad requests into actionable delivery plans.
What Kavindu led
- Prioritised technical requests from more than a dozen senior product managers.
- Advanced courier location update capabilities from approximately every 60 seconds to every 5 seconds.
- Established foundations for proof of pickup and proof of delivery.
- Coordinated delivery across product and engineering stakeholders in five markets.
The outcome
The work strengthened real-time courier visibility and pickup and delivery integrity across multiple markets. Internal estimates associated proof-of-pickup and proof-of-delivery improvements with significant annual fraud-reduction potential.